Privacy Policy
This statement discloses the privacy practices and policies for Il Convento’s website.
Il Convento respects your personal privacy and we strive to protect any personal information you may provide to us.
Collection, Use and Disclosure of Personal Information
We collect personal information from you in different ways when you interact with Il Convento.
The personal information we collect may include information such as your name, billing / shipping address, telephone numbers, email address, and credit card information. In some cases, such as when you ask us to ship an order or you purchase a gift for another individual, we may collect information about someone other than you, such as the name, address, telephone number and email address of the recipient.
Aggregate Site Use Information
We record information about the pages viewed by our website visitors. This data includes date/time stamp, time spent on site, IP address, browser type, platform type, referring/exit pages, and visited pages.
We use this data, in aggregate form, to compile statistics and reports for Il Convento’s use, and to improve the online experience for all visitors.
Cookies and Other Technologies
A cookie is a small text file stored on a user’s hard drive. We use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs. We may use cookies to serve our re-marketing campaigns so that third-party vendors, including Google and Facebook, show our ads on sites across the Internet. You can opt out of the third parties’ use of cookies by visiting their advertising preferences settings.
Social Networking
When posting information to other social networking sites (e.g. posting a link to Il Convento’s Facebook page or “liking” a product on your Facebook account, or “pinning” a product on your Pinterest account), the personal information that you post or share in connection with these third-party sites is visible to other persons and can be read, collected, used and disclosed by other persons. Any information provided to such third-party social networking sites and other sites is outside of Il Convento’s control and is not governed by this policy.
Third Party Analytics or Ad Serving Services
Il Convento may use certain third-party analytics and/or ad serving services. The providers of these services may independently collect, use, and disclose your IP address together with information about your visits to this and other websites that they service in accordance with their own privacy policies (and not this privacy policy). These services may use their own cookies and other data collection technologies. They may use this information in order to improve your experience, to gain a view of how people are using websites that they service so that improvements can be made, and as otherwise permitted in their privacy policies.
Our Site Security
We use appropriate security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information you provide to Il Convento in connection through our contact form is on a secure server. We use one of today’s most advanced security systems, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us in this process. The encryption process protects your personal information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.
Email Subscription
Il Convento email is sent only to users who opt in. Our subscriber database is never sold, rented or loaned to any other parties. Those wishing to opt out of receiving Il Convento emails can do so by using the unsubscribe link in any email.
We collect aggregate information regarding open rates and page views from our email newsletters. Aggregate information does not personally identify individuals. Subscribers concerned about collection of aggregate information may unsubscribe by using the unsubscribe link in any email.
Fraud Prevention
Il Convento reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. There may also be other circumstances under which Il Convento is required by law to disclose personal information.
Other Purposes
In addition to the above purposes, Il Convento may collect personal information when you:
contact us, make an inquiry about any of our products or services or otherwise request information or assistance from us;
provide feedback or make other submissions to us;
participate in a contest, or other promotions;
participate in or respond to a consumer survey regarding our products and services;
Retention of Personal Information
Il Convento will retain personal information for as long as necessary for the fulfilment of the identified purposes, or as otherwise required or permitted by law. Il Convento will take reasonable steps to destroy, erase or render anonymous personal information that is no longer required to fulfill the identified purposes.
Accuracy of Personal Information
We strive to ensure that any personal information we retain and use is as accurate, complete and up-to-date as necessary for the purposes for which we will use it. We do not routinely update personal information unless necessary for these purposes. Nonetheless, if our records regarding your personal information are inaccurate or incomplete, we will amend that information at your request. Requests for correction of your personal information should be directed to the Il Convento Privacy Officer at the address below.
Changes to this Privacy Policy
Il Convento reserves the right, in its discretion, to change this privacy policy at any time. All changes will be posted to the Website and will apply to any personal information collected on or after the date posted. Il Convento will treat your continued use of the Website following any such posting as your acceptance of the revised terms. All changes will remain in compliance with applicable federal and provincial privacy legislation. We encourage you to check this privacy policy regularly for changes.
Contact our Privacy Officer
Il Convento is responsible for the personal information under its control and for ensuring that the principles set out in this privacy policy and applicable privacy legislation are complied with.
If you have any questions about these practices and policies, please contact us at:
Il Convento – Privacy Officer
2285 Wagner Crescent Burlington, ON L7R1S8
416-760-8668
info@ilconvento.ca